Frequently asked questions

General

Is Riffy free to use?

Yes, most of the Riffy functionality is free to use and will remain so. You can use both Riffy Web or Riffy for Windows/MacOS without ever buying a Riffy Pro license.

Do I have to create an account?

No. You can use both Web and Windows/MacOS apps without creating an account. You can create an account if you want to stay updated or to try Riffy Pro. However, when buying Riffy Pro license, you must create an account.

Can I use Riffy on multiple devices?

Yes, you can use Riffy on as many devices as possible. Note, however, that currently there’s no synchronization between your devices, so you music library stays local to each device/browser.

Do I need an Internet connection to use Riffy?

Riffy is an online-first app, so you should use both Web and desktop apps without Internet connection. Note that in order to active Riffy Pro account, you have to login into your account.

What browsers does Riffy Web player support?

Riffy works in all major browsers: Chrome, Edge, Firefox, Safari. If you’re experience any issues with the Web version, please make sure to use the latest version of your browser. If this doesn’t help, don’t hesitate to contact us at support@riffy.app.

Which audio file formats are supported?

Both Riffy Web and Riffy Windows/MacOS support MP3, AAC, WAV, FLAC audio formats.

Can I use Riffy as a default audio player on my computer?

Yes, you can use Riffy as your default desktop audio player. Note that you need to have Riffy installed on your computer before you can set it as the default audio player.

On macOS, do the following:

1. In Finder, select any audio file, then choose File > Get Info (or Ctrl+click/right-click the file and choose Get Info).
2. In the Info window, click the arrow next to “Open with.”
3. Click the pop-up menu, choose Riffy, then click Change All.

See this article for more details.

Riffy Pro

What is Riffy Pro?

Riffy Pro is a separate license that you can buy to unlock extra features such as stem separation and music library scanning. Riffy Pro features are available only on the desktop Windows/MacOS apps.

How many times can I activate Riffy Pro license?

You can activate Riffy Pro on as many devices and as many times you want.

Why is Riffy Pro available only in Windows/MacOS app?

Pro features such as stem separation and local library require tools that are not available in the browsers. Also, we are dedicated to avoiding using the subscription model. To enable stem separation in the browser, we might introduce the audio processing on the cloud. However, that would require us to maintain the cloud infrastructure which inevitably leads to an introduction of the monthly fee.
By keeping all the processing on our users’ machine, we can keep the Riffy affordable and avoid the subscription model.

Is there a free trial for Riffy Pro?

No, there is no free trial for Riffy Pro at the moment. However, you can easily request a refund within 14 days of your purchase - no questions asked. More details can be found on our Purchasing and refunds page.